Privacy notice

Last Updated: June 28, 2024

Welcome to He Gets Us

This Privacy Policy describes how He Gets Us, LLC (“He Gets Us,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information collected from the HeGetsUs.com, HeGetsUsFans.com, HGUPartnerMerch.com, and any other He Gets Us properties (“sites”) that link to this Privacy Policy. He Gets Us, LLC is fully managed by Come Near, Inc., a North Carolina Nonprofit Corporation.

This policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through links we may provide to you. Those sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. We cannot accept liability for the actions or policies of those independent sites, and we are not responsible for the content or privacy practice of such sites.

Processing Activities

This Privacy Policy applies when you interact with us by doing any of the following:

Visit any of our websites that link to this Privacy Statement
Receive any communication from us including newsletters, emails, calls, or texts

Purpose and Legal Basis for the Processing of Personal Data

We collect and use personal data about you with your consent to provide, maintain, and develop our products and services and understand how to improve them.

How We Collect Your Personal Data

From You: You may give us your demographic data, content, feedback, product information, by filling in forms, using our products or services, entering information online, or by corresponding with us.

Third parties: We may receive personal data about you from various third parties

Types of Personal Data We Collect

We collect the following types of personal information

Personal details: When you sign up with us, we collect contact information including email address, first and last name, and postal zip code. If you order a product from us, we will collect your postal address.
Device and network information: We collect information about your computer or device you might use to access our Site and services, your network, and network devices. The information includes:
- device IDs or other unique identifiers;
- IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code);
- device and software characteristics (such as type and configuration), standard web browser and mobile app log information, and connection information type (such as wifi or cellular);
- cookie data and other unique identifiers (described below in the section “Cookies and Usage Data”);
- Geolocation data, including the longitude and latitude of your device, when accessing our advertisements at public locations.
Communications: We collect your communication history and interactions with us, which may include information about your religious beliefs or personal circumstances that you have communicated with us. We also collect details of communications we send you (such as email or text messages) and information about your interaction and engagement with these communications. We also collect your preference in receiving marketing from us.
Demographics: We collect information that allows us to better understand who you are and the services in which you are most interested.
Social media information. We maintain social media sites. If you have tagged He Gets Us in a publicly-available social media post, or shared or liked content we have made available on social media, we may collect that information.

Much of this site can be accessed without providing personal information. In those instances where we collect personal information through the site, we only collect what information is required in order to provide you with the product or service you requested.

Where We Collect Personal Information

We collect your personal information from the following sources:

Directly from you: When you interact with us and our Site and sign up with use, we collect your personal details and communications.
Automatically when you use our service: We automatically collect usage information, device and network information, geolocation data, and communications.
From Partners whose products and services your use: We may collect the following categories of personal information about you from third parties whose services you use to access or interact with He Gets Us service (“Partners”): personal details, usage information, and device and network information. The categories of personal information that Partners provide to use will vary depending on the nature of the Partner and your relationship with them. Our Partners may include streaming media device provider. For example, Partners may provide us:
- Device and network information, such as IP address, device IDs, or other unique identifiers, in order to present He Gets US content to you through portions of the Partner’s user interface.
From other sources: We may collect personal details, device and network information, and geolocation of your device. These sources include:
- Service Providers such as vendors, agents and contract that collect or provide personal information to us in connection with services they perform on our behalf including:
  - Help us to determine a general geographic location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;
  - Provide us with information to secure our system;
- Marking Providers when you interact with marketing campaigns promoting the He Gets Us content. This helps us improve our service and provide content relevant to our audience.

Cookies and Usage Data

We may automatically collect certain information about how our Site is accessed and used

(“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We, and our Service Providers and Marketing Providers, use cookies and similar tracking technologies, and resettable device identifiers to track the activity on our Site and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site. Resettable device identifiers can be used like cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant, and for analytics and optimization purposes. Please see your mobile device manufacturer for information on resettable device identifiers.

You can decline cookies but that may impair the ability to use the Site.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Site.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Analytics and Performance Cookies. These Cookies are used to collect information about traffic to our Services and how users use our Services.
We use Google Analytics to help us understand how our customers use the site. You may read more about how Google uses your Personal Data here: https://policies.google.com/privacy?hl=en. You can also opt-our of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en.

Manage Your Cookie Preferences. You may manage or change your cookie preferences on the Cookies Settings link provided in the footer of our Site.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website

How We Use Data

We may use your Personal Data to provide you with our products and services, provide and improve our customer service to you, contact you with newsletters, marketing and other information that may be of interest to you. You may opt out of receiving communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at Privacy@hegetsus.com. Examples of how we may use your information are listed below:

To provide our service including all features and functionalities, websites, and content associated with He Gets Us.
To provide you with products and services that you request
To provide you with news and general information about services and activities which we believe could be relevant to you
To provide and maintain our Site
To notify you about changes to our Site
To allow you to participate in interactive features of our Site when you choose to do so
To provide customer support
To research, analyze and improve our services and our Site to understand our audience, optimize our content selection and deliver our services.
To monitor the usage of our Site
To detect, prevent and address technical issues
To prevent, detect, or investigate security concerns, including fraud
To comply with applicable laws, regulations, or industry requirements
To fulfill any other purpose for which you provide it or consent

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates. We may share your personal information among our subsidiaries and affiliates as needed for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations; to send marketing and informational messages; for safety, security, and fraud prevention; and to comply with law.
To contractors, service providers, and other third parties we use to support our activities and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of He Gets Us LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by He Gets Us, LLC about our Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of He Gets Us, LLC our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Security of Data

We have appropriate organizational safeguards and security measures in place to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your Personal Data is involved.

We require any third party who is contracted to process your Personal Data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a Personal Data breach, we will notify you and any applicable regulator when we are legally required to do so.

Your Rights for Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations including the EU’s General Protection Data Regulation (GPDR) and California’s Consumer Protection Act (CCPA) and California Online Privacy Protection Act (CalOPPA).

These rights may include:

Right to Access

You have the right to learn whether we are processing your Personal Data and to request a copy of the Personal Data we are processing about you.

Right to Rectification

You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.

Right to be Forgotten (right to erasure)

You have the right to request that we delete Personal Data that we process about your unless we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to portability

You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such Personal Data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.

Right to opt out

You have the right to opt out of the processing of your Personal Data for purposes of: (1) Targeted advertising; (2) The sale of Personal Data; and/or (3) Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Under CPRA you have the right to opt out of the sharing of your Personal Data to third parties and our use and disclosure of your Sensitive Personal Data to uses necessary to provide the products and services reasonably expected by you.

Right to Objection

Where the legal justification for our processing of your Personal Data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the Personal Data for the establishment, exercise or defense of a legal claim.

Nondiscrimination and nonretaliation

You have the right not to be denied service or have an altered experience for exercising your rights.

File an Appeal

You have the right to file an appeal based on our response to you exercising any of these rights. In the event you disagree with how we resolved the appeal, you have the right to contact the attorney general located here:

If you are based in Colorado, please visit this website to file a complaint. https://complaints.coag.gov/s/contact-us

If you are based in Virginia, please visit this website to file a complaint. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint

If you are based in Connecticut, please visit this website to file a complaint. https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page

File a Complaint

You have the right to bring a claim before their competent data protection authority.

If you are based in Europe, please visit this website (https://edpb.europa.eu/about-edpb/about-edpb/members_en) for a list of local data protection authorities.

Withdrawing Consent

If you have consented to our processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to opt out from marketing messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the bottom of this page.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your Personal Data by sending the request to our privacy team by sending an email to Privacy@hegetsus.com, with “Privacy Rights” in the subject line.

For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

“Do Not Track” Signals Under California Online Privacy Protection Act

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Third parties may collect information about you across different websites, including our Site. We do not currently utilize the capability to respond to web browser DNT signals or other mechanisms that provide you with the ability to exercise choice regarding the collection of this information.

Children’s Privacy

We do not knowingly collect personal data about children. Our Site and systems are not designed for use by individuals under the age of 16, and in particular are not designed for children under the age of 13. If we learn we have collected or obtained personal data of someone under 13, we will delete that information from our databases. If you believe that this has occurred, please contact us at the email address below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or prominent notice on our Site, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

He Gets Us, LLC
PO Box 63449
Colorado Springs, CO 80962

Privacy@hegetsus.com

If a request regarding your personal information is denied, you can submit an appeal by contacting us at the above address with the heading “APPEAL.”